System lets you know when it is time to clean or replace air filters. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. By the way, I live in Georgia! We value your privacy. Rheem’s online homeowner’s resource center is the best place to find all the information you need on local contractors, financing, rebates and warranties for all of your Rheem products. We’ll start sending you the news you need delivered straight to you. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Tankless systems: The company sells water heater models in gas, electric, tankless, solar and hybrid styles. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. DAY 4 - 12/8/2020: No shipment notification by noon, so I call Rheem back to find out what is going on. DAY 5 – 12/9/2020: Waiting for my part to arrive so I can call the contractor to install it. Looks like cold family showers for a while! EcoSmart ECO 27 review at a glance. Hopefully if you buy something from them and you have an issue they will honor their commitments. 1) Regular flushing is a must for longevity and reliability. Get buying tips about Appliances delivered to your inbox. Needless to say, I have called a different refrigeration service to look at it and tell me AGAIN what's wrong with it. Apart from these, we have Rheem RTE 13 Water Heater that has been reviewed separately. Warranties: By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 99.8% GPM. We looked at the Rheem Gladiator Water Heater as a reference point for our guide. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Read honest and unbiased product reviews from our users. Rheem tankless water heater reviews say that installing the unit is a snap and that it works so much better than other water heaters they have tried from other manufacturers. I am not upset that a part went bad, I get it… things happen. To follow up with the pictures I submitted and to the part that was burnt. I still felt they should have overnight the part. Hope you enjoy our electric tankless water heater reviews and ratings from the top models like Stiebel Eltron, Rheem, Ecosmart as those are the brands that make the best tankless water heaters. Parts are easy to get and it is easy to repair when needed even though that’s rarely. VERY disappointing. While tankless water heaters run more efficiently than storage tank water heaters, replacing a tank water heater with a tankless can be expensive, and the payback time can be longer than the warranty. See reviews below to learn more or submit your own review. … It's supposed to be colder tonight than it was last night. Original review: Dec. 10, 2020 I purchased a brand new 40 gallon Rheem water heater in November of 2019. I have a 6 year warranty. To begin, they only offer a vent stack for 6" walls -- none for 4" inch walls (you can only offer at Rheem.com, same price and free shipping). Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. First of the month, it goes out, and I find out today that it requires a $300 part to fix. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. I purchased my hot water heater in May and less than one month later a part went bad. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. But the vent stack offered and the return policy is horrible. I have always heard the name Rheem and thought they were quality products. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. Rheem water heaters … Purchased a Rheem's Platinum hot water heater. Problem solved… customer confidence instilled, Rheem’s good name installed! Easy to find: Unsubscribe at any time. Check Price on Amazon.com #4 I haven’t had a problem except last season it needed Freon. The part should be overnighted at their expense.. We value your privacy. Rinnai make the most expensive tankless water heaters so you can save money with a Rheem. Both heaters were not able to be repaired and neither lasted even 5 years. 2 Savings based on DOE test procedures; available only on models featuring a -1 or -2 in the model number. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. That's horrible when we do not have hot water in used. I paid for the plumber for the service call. If I had to purchase another heating and air unit it would be a Rheem. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. A link has directed you to this review. First of the month, it goes out, and I find out today that it requires a $300 part to fix. I asked if they could expedite it. 3) this unit has union joints that will make swapping out the water heater in the future a … Read page 5 of our customer reviews for more information on the Rheem Performance Platinum 8.4 GPM Liquid Propane High Efficiency Indoor Tankless Water Heater ECOH160DVLP-2 My husband called Rheem, they said the Gas Control failed. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I thank her and wait for the part to arrive. Note that installation will require 240V and adequate circuit protection, so … Consumers can go online, register their unit and download a warranty guide. Things can break for no reason other than it has an issue, maybe during manufacturing but if a company offers a warranty then they should honor it! The screws won't hold the doors and covers on anymore. I receive an email from Rheem stating the following: "Thank you for contacting Rheem. Efficiency. We paid to have it expedited for next day. 6.0. As a matter of fact...my unit has gone out again. Installing an electric tankless water heater over the other models comes with various advantages. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. This time is in cold season and we waited one week for the part coming. They answer and take my info and then transfer me to Warranty. First, it reduces the amount of energy consumed. Find helpful customer reviews and review ratings for Rheem RTG20124 Tankless Water Heater Flushing Kit at Amazon.com. Its location on this page may change next time you visit. I highly recommend you stay away from any RHEEM water heater products. We value your privacy. DAY 6 – 12/10: Contractor installs the part, and we all get to take a hot shower. Additionally, You should receive an email with tracking information once the warehouse packages your part. Get transferred to the shipping department, wait on hold another 5 minutes. Point-of-use: Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...". COST ADDS UP!!! They charged around $100 for sending a new gas control. Again I was put on hold until the shipping department picked up. Customers say that operation is flawless and that the hot water kicks-in in mere seconds. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. When I woke, it was 58 degrees in my house. It is only January 2021 and I have had this worked on so many times. Rheem RTGH-95DVLN 9.5 GPM Indoor Direct Vent – Best Natural Gas Tankless Water Heater Another gas heater that makes an excellent choice to consider is … The program is committed to helping communities across the country gain access to home comforts, including heating and cooling. I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. PS- I fixed it myself- took all of 10 minutes once the tank was drained. Weighing in at 8.5 pounds, it is 8.25 inches wide and 12.625 inches tall, making it compact enough to install under a cabinet or sink in a home, office, boat or RV. Never got any hot water. We took his word since he said he was the expert. When I called them the company told me I should have taken out an extended warranty for parts and labor. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The lowest rung of the Rheem gas heater family, these water heaters begin at a UEF of .54 and top out at .81 for the most efficient model. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When it comes to tankless water heaters, you want only the best.Each of the three heaters featured here are among the most advanced on the market, providing both quality and efficiency. Find out what products qualify for credit, what your limit is and how long you have to take advantage of the tax credits. Unsubscribe easily. Read honest and unbiased product reviews … We aim to provide readers with the most up-to-date information available about today's consumer products and services. Easily find an independent Rheem contractor or retailer in your area through Rheem’s website. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. Electric. FAQ. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Read honest and unbiased product reviews from our users. I trusted the person, whom I know personally, to help me, not rip me off. The brand-new RTEX-13 is the updated version, and it’s even better! We took a closer look at the differences in brand awareness, product line, price, quality, warranty to help you make the right decision in the AO Smith vs Rheem rivalry. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I purchased a brand new 40 gallon Rheem water heater in November of 2019. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. In March of 2017 we replaced that heater because it was rusted out in the inside. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. 2) Code usually requires hot and cold shutoff valves for water heaters. I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Rheem Tankless Water Heater Buying Guide. Paid $500 for a local plumber to install, and it came out great. I had my heating and cooling unit installed at my home on July 18, 2012. The service tech took more time talking to Rheem and writing up if excuse than it took to do the work. I will not buy any Rheem products because of the quality of this product. Unsubscribe at any time. I have deep regrets buying a Rheem product. UPDATE: The part did arrive on time and the contractor scheduled us the following day. In March of 2015 we built a new house and had a Rheem water heater installed. So, we need to pay for a plumber to fix this problem on a brand new water heater. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. The heater would not stay lit. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 3. (Heck, the tank water heater it replaced went a whopping 24 years with no cleaning, so I do expect this one to last. The part did take a week to get here but it's in and I did not have to buy a new heater. 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